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Privacy policy

In handling your personal information we receive from you for the purpose of providing optimized services and maximum comfort, we at THE KYOTO HOTEL, LTD. fully acknowledge and understand the importance of your personal information and handle them in an appropriate manner in compliance with all laws and regulations concerning personal information.

Acquisition of Personal Information

In acquiring personal information, we always clarify the purpose of use and our contact for inquiries and adhere to a lawful manner in every aspect of acquisition.

Use of Personal Information

We use your personal information in relation to products and services provided by us or other entities supporting our business (hereafter "Subcontractors") only upon obtaining your consent and exclusively for the purpose of improving our services. Personal information provided by you will not be disclosed to any third party unless the disclosure is:

  • Made under your consent;
  • Necessary for the protection of someone’s life, physical safety or asset;
  • Compulsory under law; or
  • Made to a Subcontractor bound by a Nondisclosure Agreement with us in advance and to the extent necessary for it to complete its tasks commissioned by us.

Management of Personal Information

We designate our Customer Relationship Management Section as our Personal Information Manager and periodically conduct inspections to check the operation of the personal information management framework. For the purpose of appropriate management of personal information, we establish Personal Information Protection Rules based on personal information laws and regulations and, through the observation of these Rules, ensure all employees’ commitment to adequate handling of personal information and strictly control their use to prevent divulgence to any third party. Furthermore, we supervise employees and Subcontractors engaging in our business as necessary and as appropriate.

Compliance with Laws and Regulations Concerning the Protection of Personal Information

We fully comply with laws, regulations and guidelines applicable to the handling of personal information and exert our best effort for the appropriate handling of personal information.

Contact for Inquiries, Complaints and Requests

For any inquiries, complaints, requests for disclosure, etc. concerning your personal information, please contact us at:
[Contact]
Kawaramachi-Oike, Nakagyo-ku, Kyoto 604-8558
Customer Relationship Management, THE KYOTO HOTEL, LTD.
Phone: +81(75)211-5111
Business hours 9:00~17:00(closed on Saturday, Sunday & Holidays)
Updates made on our Privacy Policy will be announced on our website.

Uses of cookies

The user is informed that the site uses cookies.
The latter are likely to be installed in your device subject to the choices and options that you have selected or may select at any time in accordance with this Cookie Use and Management Policy.

What is the purpose of this Cookie Use and Management Policy?

For the sake of information and transparency, this cookie policy is intended to enable the user to learn more about the origin and purpose of the navigation information processed during its consultation of the websites and on its rights.

What are cookies?

Cookies are data used by a server to send status information to the browser of a user, and for this browser to return status information to the server of origin.
The status information can be for example a session login, a language, an expiration date, a field of response, etc.
Cookies enable to maintain status information during the period of validity of the relevant cookie, when a browser accesses individual pages of a website or when the browser later returns on this web site.
Only the issuer of a cookie can read or modify the information contained therein.
There are different types of cookies:

  • the session cookies that disappear as soon as you leave the site concerned ;
  • persistent (or permanent) cookies which remain on your device until expiry of their shelf life or until you remove them using your browser.

Why do we use cookies?

Some of these cookies are used exclusively to allow or facilitate communication by electronic means.
Others are strictly necessary for the provision of an online communication service at your specific request.
Others are used to improve navigation by an analysis of users’ navigation.
The main purposes of the cookies used are:

  • counting visitors and identifying how they use websites;
  • counting and differentiating visits;
  • adjusting the display according to your preferences and characteristics of your device;
  • identifying the website or search engine through which you arrived to our sites;
  • managing and tracking your choice of cookies;
  • managing user sessions and the features of your browser.
  • carrying out analyses and statistics in terms of visitors and usage, navigation, and measurements of websites’ traffic and various spaces in view of their improvement.

The publisher, during your visit, informs you of the use of cookies that analyze your navigation to get statistics on the clickstream, traffic to its sites, and the configurations type. Failure to change the settings of your internet browser, after reading this notification, signifies that you consent to the installation of such cookies.
Rejection of such cookies can be variously performed as defined below.
The user’s browser can be set so as to accept or decline cookies prior to their installation on a case-by-case basis. In addition, the user can also regularly delete cookies from its terminal via its browser.
For the management of cookies and user’s choice, the configuration of each browser is different.


In any case the user can go to the Help section of its browser to know how the latter will enable to choose the accepted or rejected cookies.
As a result of the foregoing, saving a cookie in your terminal depends essentially on your will, you can express and change it at any time and free of charge through the choices offered by your browsing software.
If your browser is set to accept cookies in your terminal, cookies embedded in pages and content you consulted can be stored temporarily in a space dedicated to your terminal. They can only be read by their issuer.
Conversely, you can set your browser to refuse cookies. In this respect, please be aware that by setting your browser to refuse cookies, some features, pages, site spaces may not be available, the Publisher cannot be responsible for this situation.
We also draw the user’s attention to the fact that, when the user is opposed to the installation or use of a cookie, a refusal cookie can be installed on its equipment. However, if this refusal cookie is deleted, it will be possible to identify the user as having refused the use of cookies.
Be sure to set up all of the browsers of your different devices (tablets, smartphones, computers…).